Has anyone done call center work?

I've done call center work lots of times. A ton of things have changed with the technology we have now. With the software programs it is now possible to measure EVERYTHING that happens during a call. There is so much information the job has become highly micromanaged. Some companies are worse than others to work for. If they use the information as a guideline to measure performance it's fair and balanced. If they use the information as a club to beat you with, they tend to have high turnover. I've always found it interesting how many companies don't mind high turnover, in fact they build an environment that supports it intentionally. I've never understood that when you consider how expensive it is to bring a new employee on board. I think the main problem is too many companies just don't value their employees enough to do what it takes to keep them. It's cheaper to keep the revolving door and lie about how much they care when they really don't care. A company I used to work for was like that. They loved the revolving door. It didn't bother them in the least. To them high turnover was a badge of honor so they could keep costs to a minimum while getting rid of all those negative employees. Where if they would have treated their people right in the first place they wouldn't have nearly as many unhappy employees and productivity and customer satisfaction would go up. Now I know times are tough these days and keeping expenses down can make the difference between staying open or closing for good. But there really is no excuse for not treating your people well and it doesn't have to cost a dime.